Customer care
Contact Us
We’re here to help! Send us an email, give us a call or use the form below, and we’ll get back to you.
Reach us directly
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Office hours
7 days a week
Mon–Fri: 8 AM–5 PM ET
Sat–Sun: 9 AM–5 PM ET
Quick answers
When will my order ship?
Orders placed before 2 pm ET, Monday to Friday, ship the same business day. Most arrive 2–4 business days after they ship.
What if I don’t love it?
Our 90-Night Beauty Sleep Guarantee covers you: sleep on it for 90 nights and wash it. If you don’t love it, contact us and we’ll refund you. See our refund policy for details.
Which size should I choose?
Standard/Queen (20 × 30 in) fits standard and queen pillows. King (20 × 40 in) fits king pillows. You can mix sizes in any pack.
How do I wash my silk pillowcase?
Zip it closed, put it in a mesh laundry bag and wash cold on a delicate cycle with a gentle, pH-neutral detergent. Air dry out of direct sun. Skip bleach, fabric softener and the dryer.
Can I change or cancel my order?
Email us at support@freshfithome.com as soon as you can, with your order number. If it hasn’t shipped yet, we’ll do our best to change it.
Do you offer free shipping?
Yes, on 2 or more pillowcases.