Help and FAQs

Orders placed before 2 pm ET, Monday to Friday, ship the same business day. Most arrive 2–4 business days after they ship.

Yes, on 2 or more pillowcases.

Your shipping confirmation email has a tracking link. You can also sign in to your account to see your orders and where they are.

Email us at support@freshfithome.com as soon as you can, with your order number. If it hasn’t shipped yet, we’ll do our best to change it.

Our 90-Night Beauty Sleep Guarantee covers you: sleep on it for 90 nights and wash it. If you don’t love it, contact us and we’ll refund you, even if you’ve slept on it and washed it. See our refund policy for details.

Yes. You can swap the size or color for free, and returns are covered by our 90-night guarantee.

Standard/Queen (20 × 30 in) fits standard and queen pillows. King (20 × 40 in) fits king pillows. You can mix sizes in any pack.

No. The hidden zipper keeps it snug inside all night.

Yes: 100% mulberry silk, 22 momme, grade 6A and OEKO-TEX® certified, and the label says 100% Silk. Satin looks similar but is a weave that’s usually polyester.

Momme is silk’s weight; 22 momme is about 94 g/m². 6A is the top grade of raw mulberry silk, with long, even fibers.

Satin is a weave, usually polyester: smooth, but not breathable. Silk is a natural protein fiber that’s smooth and breathable. Both are smooth, so both are gentler on hair than cotton.

Satin is usually polyester: smooth, but not breathable. Bamboo sheets are usually viscose, a soft regenerated fiber. Mulberry silk is a natural fiber that’s smooth, breathable and cool to the touch.

Every color feels the same, so pick the one you like. White and Silver keep the bed looking light and fresh. If you use a lot of hair or skin products, a darker color shows less.

Its smooth surface lets hair glide instead of catching, so curls and a fresh press come through the night with less frizz. Wrap or pin your hair as usual.

If you love your bonnet, keep it. A silk pillowcase is your backup for the nights it slips off, and a smooth surface for your face.

Silk is smooth, so your skin glides instead of being tugged, and you wake up with fewer visible pillow lines.

Silk doesn’t add moisture. It absorbs less liquid than cotton, so less of your night cream ends up in the pillowcase and more stays on your skin.

It’s a smooth, gentle surface, but it isn’t an acne treatment. Wash it weekly, like any pillowcase, and talk to a dermatologist about breakouts.

Silk feels cool to the touch and it’s breathable. It won’t change your room temperature, but it never feels sticky like polyester.

Zip it closed, put it in a mesh laundry bag and wash cold on a delicate cycle with a gentle, pH-neutral detergent. Wash darker colors alone the first time. Air dry out of direct sun, and skip bleach, fabric softener and the dryer.

Once a week. With two, one is always fresh while the other is in the wash.

Heavy oils and creams can mark any fabric. Let serums, oils and hair products soak in before bed, choose a darker color if you use a lot of product, and wash it weekly on delicate with a pH-neutral detergent.

Choose Standard/Queen. It fits standard and queen pillows, which covers most beds, and they can swap it for King for free.

Yes. Add a note at checkout and we’ll include it with the order.

Order by December 16 for holiday delivery. Weekday orders placed before 2 pm ET ship the same day, and most arrive 2–4 business days later.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. With Shop Pay you can also split your order into 4 interest-free payments.

It may be eligible through Truemed. Choose Truemed at checkout to see if you qualify.